932 719 204

General conditions

ATTENTION: Carefully review the details of your reservation as well as the content of these General Conditions before proceeding with acceptance.

  • Arrival time at the tourist establishment from: 15:00 hrs
  • Departure time from the tourist establishment: 12:00 hrs

Reservation cancellation policy

The reservation made may be canceled in the following ways:

The bank charges generated by the cancellation of the reservation will be paid by the client.

Reservation modification policy

The modification of the reservation made may be requested more than 24 hours before the arrival date at the establishment.

The request can be made in the following ways:

Always indicating the location of your reservation. The success of the modification will depend on the availability of the hotel at the time of the request

Website owner

It is the entity Dynamic Hotels S.L., the person in charge and owner of this website, with address at C / Santa Marta 7-9. 1st floor – 08302 Mataró, tax identification number B66846411.

User obligations

  1. The user accepts these General Conditions and agrees with them that he fully understands and understands.
  2. The user declares that he is of legal age and has the necessary legal capacity to contract the services offered on this website.
  3. The user is responsible for the veracity of the data entered when registering as a client, data that must be true and complete.
  4. The user is responsible for making the correct declaration of the number of people who will occupy the room or apartment.
  5. The user who completes the reservation form must be authorized to do so on behalf of all the components of the group included in the reservation.
  6. The user agrees to comply with the particular rules of the tourist establishment.
  7. Dynamic Hotel Does not allow pets. Dogs are not allowed.

Formalization of the contract

The formalization of the contract is carried out at the same time as the confirmation of the availability of the service, the acceptance by the contracting party of the general conditions and its payment by credit card in the payment gateway of the bank. The transactions carried out are encrypted through a secure payment system endorsed by the bank, this environment guarantees that the credit card information will not be intercepted and that, therefore, it will not reach the hands of anyone other than the entity bank in charge of processing the customer’s payment instructions.

The total amount must be paid at the hotel establishment itself.

The price of the reservation exclusively includes the services chosen and detailed in the reservation form. At the end of the reservation, you will receive in the email account that the user has provided the reservation voucher and the contracting conditions that have already been provided in the on-line reservation process.

The voucher or proof of the reservation that contains the locator number, as well as the details of the reservation, must be printed and saved by the user to deliver it upon arrival at the hotel.

The owner of the website reserves the right to reject or require supplementary information for those reservations that do not pass the security controls established in our electronic commerce system.


The offers will be valid only during the period set on the website, or failing that, during the time that they are accessible to customers for their effective contracting.

Modification of the General Conditions.

The owner of the website reserves the right to modify these General Conditions at any time and without prior notice, by publishing the new conditions on this site. If any clause included in these conditions is declared, totally or partially, null or ineffective, such nullity or ineffectiveness will affect only said provision or the part of it that is null or ineffective, the general conditions subsisting in everything else, having such provision, or the part of it that is affected by not being placed.

Jurisdiction and applicable law.

The contracting parties expressly and voluntarily submit to the jurisdiction and courts of the Balearic Islands for the resolution of conflicts derived from the interpretation and application of this contract. The applicable legislation will be Spanish

Logotipo del Hotel Dynamic en Caldes d'Estrac

Carrer de la Santema, 25
08393 Caldes d’Estrac - Barcelona